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| main site | contact us | patient advice and liaison service (PALS) | getting here | news |
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| main site | contact us | patient advice and liaison service (PALS) | getting here | news |
Patient Advice & Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) is a free, individual and confidential service for patients, relatives, carers and the general public who want help, advice and information about the services at The Ipswich Hospital NHS Trust.
This website gives more details information about how PALS works. You can also see the Trust policy relating to the PALS service by clicking here
We Can: Assist you with any information you need Help you with any concerns you may have about care provided Try and negotiate immediate solutions or speedy resolution of problems Guide you through the different services at the trust, including the formal complaints procedure Pass on your compliments and praise |
We also: Provide information to enable the staff at the Trust to learn from the patient experience to change and improve services Actively seek patients’ views and experiences to highlight good practice, areas for improvement and gaps in services |
We will LISTEN to you and HELP you to resolve issues that are concerning you.
We will take your issues and experiences forward to help The Ipswich Hospital NHS Trust to learn and improve its services.
We know how the hospital works and can speak, on your behalf, to anyone involved in your care or your relative’s care.
The National Patient Safety Agency (NPSA) launched a magazine called 'Please Ask' on 5th April 2006 which aims to provide patients with information about what to expect before going into hospital, giving patients and family's peace of mind. The magazine and website aims to enable patients to take a more active role in managing their own health and the confidence to ask healthcare staff questions about their treatment. |
