The PALS team can give advice over the telephone or in personHow to contact PALS

In person:
The PALS officeis on the ground floor next door to the South Finance Office. We are open Monday to Friday 9am - 5pm

If you are a patient staying in hospital:
Ask a member of staff to bleep us on Bleep 691. We can come to the ward or you can come to the office if you prefer.

By telephone:
Freephone: 0800 328 7624
Direct Line: 01473 702064, 24-hour answerphone service - we will get back to you as soon as possible .

By post:
Patient Advice and Liaison Service (S617), The Ipswich Hospital NHS Trust, Heath Road, Ipswich IP4 5PD

By e-mail:
Email us at pals@ipswichhospital.nhs.uk
Please note that we will require a telephone number to call you back on.

In an emergency situation:
The Bed/Site Managers are available 24 hours a day, seven days a week on Bleep 690.

PALS in the community:
If your concern relates to dentists, GPs and other health services in the community you should contact East Suffolk PCT PALS on freephone 0800 328 4714.

You can also pick up a PALS leaflet at any time - they are available on wards and throughout the hospital or click here to download a copy.

Have your say about issues related to the hospital by filling in a Speak Out leaflet. They are available on wards and throughout the hospital or click here to download a copy.

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